Patient Notification System (PNS)

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Be the first to know! Confidential Notification of Plasma Protein Therapy Withdrawals and Recalls The name says it all! The Patient Notification System (PNS) notifies the patient and all other registrants directly of a voluntary and/or mandated recall of plasma protein therapies. This makes all the difference — while other notification systems are designed to inform physicians and pharmacists, the PNS empowers the patient to receive this important information directly via email, telephone, text messaging, or fax. There is no charge to register.

About the PNS

In 1998, the Plasma Protein Therapeutics Association (PPTA) and its members collaborated with patient organizations to develop this first-of-its-kind Patient Notification System (PNS). This system is:

  • Easily accessible, comprehensive, and up-to-date with information about all brands of immune globulins, blood clotting factors, alpha-1 proteinase inhibitors, and other lifesaving plasma protein therapies.
  • Confidential: all registrants; patients, physicians, family members, nurses, or pharmacists, are guaranteed that their information is never shared nor is it accessible by anyone other than the third-party company that houses the computers to run the system and send the notifications.

Ensuring Confidentiality

Maintaining registrant confidentiality is a primary consideration. To ensure confidentiality, the Patient Notification System is operated by Sedgwick, an independent vendor that specializes in pharmaceutical notifications. All registrant information will be held in strict confidence by Sedgwick.

Cooperative Effort Between Industry And Consumers

PPTA designed the Patient Notification System in 1998, working closely with the Alpha-1 Foundation, Committee of Ten Thousand, Hemophilia Federation of America, Immune Deficiency Foundation, the National Bleeding Disorders Foundation, and Canadian Blood Services. The system is administered by PPTA and is supported and funded by all participating companies including: ADMA Biologics Inc., Bayer Healthcare LLC, CSL Behring, CSL Behring Canada, Genentech, a member of the Roche Group, Grifols Therapeutics LLC, Kedrion Biopharma Inc., Novo Nordisk, Octapharma USA Inc., Octapharma Canada Inc., Pfizer Inc., Saol Therapeutics, and Takeda. An advisory panel made up of patient groups, the FDA, and company representatives provides input on the system and makes recommendations for future enhancements.

How to Register

  1. Visit or call the toll-free number, 1-888-UPDATE-U (1-888-873-2838). When you sign up, some basic contact information will be required, such as your name, address, email, and phone number. You will set up your own password.

  2. Choose your primary notification preference. During the registration process, you will be asked to select your “Primary” method of notification. Registrants currently have the option of being notified by email, telephone, text messaging, or fax. Please consider email or text messaging as your primary method of notification, as both are instantaneous, trackable, and immediately accessible, even when away from home. Your primary notification is always followed up by a duplicate notification sent via first class mail.

  3. Choose the therapies that you would like to receive notifications. Choose “other” if you are unsure of what medicine you are taking or you wish to receive all notifications.

  4. Once you submit the required information, you will receive a confirmation and unique identification number. You will need this number and your password to access the system.

PNS in Action

If a therapy is withdrawn or recalled, the company involved immediately contacts Sedgwick, which then directly notifies the registrant by their primary notification method. Each registrant will also receive a first-class USPS letter as a redundancy. The redundancy of two types of notification is intended to ensure that you receive your notification and are aware before you infuse or inject your therapy that there has not been an event. “Event” is the term that is used for a recall or a withdrawal.

For current information on therapy recalls or withdrawals, please visit: or call a 24-hour, toll-free number: 1-888-UPDATE-U (1-888-873-2838). To maximize the usefulness of the system, it is important for patients to keep accurate infusion logs and record the lot number, therapy, and manufacturer for all therapies they use. Infusion logs are available by calling the toll-free number 1-888-UPDATE-U (1-888-873-2838). Log books are provided to patient organizations upon request to distribute within their communities.

For each infusion, you should record:

  • Manufacturer of the therapy
  • The lot number
  • Therapy administered